As Director of Enterprise Support Services, Rich Mewes is responsible for driving excellence in support center engagement for Solugenix clients in the Product Support/IT Service Desk and Medical Device areas. Rich’s experience encompasses more than 30 years of product and technical support team leadership roles with companies ranging from software startups to leading technology corporations. This has led to an impressive track record of support desk development and turn-around successes for Solugenix clients in the Medical, Financial, and Technical Support industries.
In his 11 years with Solugenix, Rich has been instrumental in helping clients by driving creative and effective solutions through detailed needs assessment, data analysis, and a collaborative planning approach with leadership. Rich’s dedication to continuous improvement shapes his ability to train, lead, and guide expert teams dedicated to knowledge and customer interaction excellence geared to the ideal customer experience.
Rich applies extensive experience in IT and telecommunications to help customers solve significant real-world support challenges. This accumulated knowledge from several decades provides a unique insight into customer challenges that enables him to build teams that deliver uncompromising client technical support.
Rich is an HDI Certified Support Center Leader and former California HDI chapter board member that has also participated in ICMI training events. Rich combines leadership lessons learned from thought leaders with his own experiences to mentor current and future Solugenix leaders to reach their potential.
Sharing, giving back, and collaborating shape all aspects of Rich’s life. He also leverages his love of woodworking to build homes for less fortunate families with his daughter for Project Mexico.