Solugenix Operations Associate Manager, Kevin Heuninck, manages call centers providing technical support to client companies in the Advanced Sterilization Products sector. In that expansive role, Kevin ensures Service Level Agreements are maintained while supporting and leading call center teams through the knowledge base and tool support guidance. These enable him to support his team in delivering superior customer service and technical support to varied company clients.
Kevin leverages his experience in an earlier role as a Solugenix Technical Support Representative. His analytical approach to the development of innovative process improvements routinely drives increased Solugenix client satisfaction, support resolution, and service delivery. In addition to his call center operations management role, Kevin has spearheaded the development of a successful client intake platform and been instrumental in ongoing client acquisitions that support Solugenix growth.
Prior to his six years of increasingly advancing roles with Solugenix, Kevin held positions in production environments and computer security in the US Air Force. His passion for helping people as well as technical, communication, collaboration, training, and leadership skills facilitate complex process improvements. These skills enable him to focus on continual improvement, development, and success of the teams he manages on both a group and individual level.
Outside of work, Kevin cherishes the time with his wife, family, and friends. When time permits, he enjoys snowboarding and the occasional poker tournament. His bucket-list includes playing in the World Series of Poker in Las Vegas.