Multi-Unit Retail Managed Support Services

Improve customer experience and revenues with a single point of contact for all your retail support needs

Simplified support
Simplified support for complex retail environments
Customer Loyalty
An extension of your team that increases system uptime
cohesive support
Improve employee & customer satisfaction
Stay on top of our retail technology insights
Schedule a call with a Support Specialist

Reliable, Accountable and Transparent Support for Your Retail Business

Retail Technology Support
A True Strategic Partner

Our support professionals are an extension of your brand and understand the importance of providing the highest quality customer experience in every interaction.

Proactive Helpdesk Support  

By having a holistic view of your retail technology, our support professionals can reduce escalations while leveraging data to prevent future issues.

 

Unique Technology Support Expertise

Technology support may not be your primary business — it has been ours for over 20 years. We offer support center experience that results in faster issue resolution, so you can operate efficiently.

 

High Quality US-based Professionals

With a combination of in office and remote support professionals from the US, we provide comprehensive managed services to deliver premium retail support.

 

Discover How We Help QSRs Succeed

See how we set your table for success with systems and data that are supported, integrated & optimized for QSRs.

 

In the Words of Our Clients...

“A note of thanks to each of you who have done so much on behalf of our brand. You really set the gold standard for me in terms of being a flexible and engaged business partner.”

-Vice President of Retail Systems Management

“Solugenix has been very responsive. The consistency of your team and stability of the team makes our job easier because your team understands the job, but they also understand our company.”

-Director of Retail Support

A Single-Point of Contact for your Technology Support Needs

One thing your technical support center must have is experienced professionals who understand your retail locations and their customers. We ensure that all your retail locations are fully operational so they can service customers and drive revenue.

Read about our support as a single point of contact for an iconic multi-unit retail brand.

The Right Support to Keep Your Retail Locations Fully Operational

Multi-Tier Support

Multi-Channel Support

Service Enhancements

Level 1 – Basic help and service desk
Level 2 – In-depth technical support
Level 3 – Expert product & service support

  • Phone
  • Email
  • Chat
  • Self-help Portals

Dashboards & Reports
Application Development
New Technology Launches

See the Benefit of Experience

Retailers today are finding new ways to gain market share. For decades, we have created exceptional technology support experiences for our clients, so they can focus on their primary business — retail. We help them speed up resolution times and gain a stronger competitive advantage through great technology support.

Schedule a call with a Solugenix Support Specialist now.