Improve customer experience and revenues with a single point of contact for all your retail support needs
Simplified support for today’s complex retail technology environment
Dedicated service as an extension of your team to increase system uptime
Cohesive, multi-channel support to improve franchisee and employee satisfaction
A True Strategic Partner
Our support professionals are an extension of your brand and understand the importance of providing the highest quality customer experience in every interaction.
Proactive Helpdesk Support
By having a holistic view of your retail technology, our support professionals can reduce escalations while leveraging data to prevent future issues.
Unique Technology Support Expertise
Technology support may not be your primary business — it has been ours for over 20 years. We offer support center experience that results in faster issue resolution, so you can operate efficiently.
High Quality US-based Professionals
With a combination of in office and remote support professionals from the US, we provide comprehensive managed services to deliver premium retail support.
In the Words of Our Clients...
“A note of thanks to each of you who have done so much on behalf of our brand. You really set the gold standard for me in terms of being a flexible and engaged business partner.”
-Vice President of Retail Systems Management
“Solugenix has been very responsive. The consistency of your team and stability of the team makes our job easier because your team understands the job, but they also understand our company.”
-Director of Retail Support
A Single-Point of Contact for your Technology Support Needs
One thing your technical support center must have is experienced professionals who understand your retail locations and their customers. We ensure that all your retail locations are fully operational so they can service customers and drive revenue.
Read about our support as a single point of contact for an iconic multi-unit retail brand.
The Right Support to Keep Your Retail Locations Fully Operational
Level 1 – Basic help and service desk
Level 2 – In-depth technical support
Level 3 – Expert product & service support
- Self-help Portals
Dashboards & Reports
New Technology Launches
See the Benefit of Experience
Retailers today are finding new ways to gain market share. For decades, we have created exceptional technology support experiences for our clients, so they can focus on their primary business — retail. We help them speed up resolution times and gain a stronger competitive advantage through great technology support.
Schedule a call with a Solugenix Support Specialist now.