Alleviate your COVID-19 induced capacity issues with US-based work-at-home support operations

Navigating the ever-changing business landscape can be tough. That’s why it’s more critical than ever to have a partner that has successfully evolved their remote support operations to bring you critical business services with agents located right here in the rural US.

A Remote Workforce Model Unlike Any Other

Be ready for volatile call volumes
Leverage a high-quality workforce based in the US
Ramp-up your support capacity quickly

We’re in this together…

Dedicated, high-quality support agents that have been highly trained for your environment
Flexible coverage times for changes in support demands, moment by moment
We have a proprietary work-at-home model that solves the remote team HR, Training, Infrastructure, and compliance challenges 
Full visibility into operations with a secure client dashboard to give you data in real-time
We offer you geographic diversity across the US, multiple language options, and time zone coverage to meet your business demands
With 20 years’ experience administering high-performing support centers, our team is prepared to help you through a catastrophic event.

What Our Customers Say

Here’s some clients have said about Solugenix…

Constant contact is very important with a remote team, your team does a great job of staying in touch.

 

– Controller, DoALL

As I’ve told you before, you really set the gold standard for me in terms of being a flexible and engaged business partner.

 

-Former Vice President, Sonic

How we're different...

Flexible models that allow you to ramp-up and ramp-down quickly

A high quality remote support practice that we’ve perfected over two decades 

Communication practices that ensure agents deliver excellent customer care

You can’t afford to lose customers now…

When catastrophic events strike, you need a business partner who will stay by your side to make sure you retain your customers and continue to be a force for revenue generation within your organization.